Shipping

  • Do you ship internationally?

    Yes! We do ship internationally. However, we highly recommend selecting the Route Protection during the check out process!
  • Do you ship to PO boxes and Military addresses?

    Yes we do!
  • How do I change my shipping address once my order is complete?

    We recommend that you contact our customer service team as soon as possible to make any changes.  If your order has already shipped, we will not be able to update your address.
  • How do I track my order?

    Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
  • What if my package gets lost, stolen or damaged?

    We offer ROUTE as a package insurance to protect your order in case it gets lost or stolen. If your package does not arrive, and you purchased Route at check out, please follow the link to start your claim Click Here. If you did not purchase insurance, we recommend to contact the postal carrier ...
  • When will my order ship?

    Due to a high influx of orders there may be a 48-72 hour delay in processing your order Please take in mind that orders placed on a weekend or holiday will ship next business day.
  • Will I have to pay taxes/duties on my international order?

    All international orders may be subject to import duties and taxes. We cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore,...