What if my package gets lost, stolen or damaged?

We offer ROUTE as a package insurance to protect your order in case it gets lost or stolen. If your package does not arrive, and you purchased Route at check out, please follow the link to start your claim Click Here.

If you did not purchase insurance, we recommend to contact the postal carrier for further assistance. By deselecting Route at checkout, Nova 3 Labs is not liable for lost, damaged or stolen packages.

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